Customer Help

Q: How long will it take for my glasses to be made? When should I expect to receive my order?

A: Before your order is built, we must first receive payment. The payment verification process can take up to 48 hours. After that, it typically takes 5 to10 business days to build an order. The time it takes to build an order may be extended if you order a large quantity or if you submitted particularly complex artwork. Additionally, if you request a proof, we will not begin building your order until you are satisfied with the proof. 

If, after reading the above, you are concerned that your order will not arrive in time for your event, feel free to call us at (336) 926-6879. We may be able to expedite your order. There may be fees associated with expediting your order.

For more information on delivery transit times, click HERE.

Q: Which shipping carriers do you use?

The vast majority of orders are shipped via USPS or FedEx. Our carrier choice is dependent on the destination, size, and weight of a shipment. We do everything we can to keep your shipping costs low while ensuring your order travels efficiently and securely. If your order is being shipped to an APO, FPO, or EPO, it will be shipped by USPS. International orders are shipped via USPS or FedEx International.

Q: Do you ship to locations outside of the United States?

A: Yes! We do. We normally send orders as receiver pays any import duties or taxes due. Refer to your country’s import/export rules with the USA for details on rates and fees. 

You are always OK to ship it somewhere in the USA and arrange your own freight outside of the country. 

Q: How will I know my order is shipped?

When your order ships, normally within one to two calendar weeks (and maybe longer during peak seasons), you will automatically be sent tracking information to the email address provided during checkout. Delivery time estimates are located under our Delivery link.

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